Help & FAQ - Gentlemen of Sweden

Questions and answers

To save you the hassle of contacting and waiting for our customer service, you can find the answers to the most frequently asked questions below. If you cannot find the answer, you are of course welcome to contact our customer service.

Products and Quality

Do you have a “Satisfied Customer” guarantee?

We do not have a “Satisfied Customer” guarantee, but should it be the case that you have purchased a product from us that is defective, we would of course like you to contact us so that we can investigate what is wrong.

If this is the case, please contact our customer service to complain about the product.

For more information see >> Complaints

How do I best use your products?

On our product pages you will find a video where our grand master barber and product developer describes how he intends the products to be used.

I am allergic, can I use your products?

Under Gentlemen of Sweden’s products you will find information about what they contain, should you be unsure, we recommend that you try to apply some of the product on, for example, the forearm

UV protection

Gentlemen of Sweden products Firm Hold Paste, Smooth Grooming Tonic and Hair & Beard Shampoo contain a natural UV protection provided by Helianthus Annuus Seed Extract which is the technical word for sunflower seed extract. The extract both protects and repairs UV damage.

What does it mean that your products are vegan?

Gentlemen of Sweden’s vegan products do not contain any animal ingredients or by-products from the animal kingdom. They have also not been tested on animals.

The product is made without using substances that come from our animals, such as milk, honey, eggs, lanolin, beeswax or other ingredients of animal origin.

What does it mean for a product to be natural?

Natural means that a product contains few or no synthetic ingredients. Gentlemen of Sweden tries to use as few non-natural ingredients as possible and on all products you can see how much of the content is natural.

The fact that an ingredient is synthetic does not mean that it is necessarily bad, harmful or dangerous, it just means that it is not directly derived from nature.

What do your products contain?

Under all our products you will find a section describing the ingredients used. For further information on the ingredients used, see our page on ingredient description

What is the sustainability of your products?

Our products have a shelf life of at least 12 months after opening, provided that the packaging is not left open.

Where is vegan beeswax?

As beeswax is not vegan, a vegan alternative has been developed that provides a similar effect to beeswax. In Gentlemen of Sweden’s products, the vegan alternative consists of the following 4 ingredients:
– Cera Microcristallina
– Hydrogenated Vegetable Oil
– Stearyl Stearate
– Stearic Acid

For more information on the above substances see >> ingredient << page.

Are your products good?

We are of course a little biased when it comes to that particular question. But on the whole, hair, beard and skin care products are quite individual and of course not everything suits everyone so the best thing is to try some of our products and decide for yourself.

But to give a little background to our products developed by a grand master barber who has over 40 years of experience as a hairdresser and barber. All products have also been tested on several salons and lots of customers during the development phase before we ourselves were satisfied so it is quite likely that you also like the result.

Ordering and Delivery

There are missing items in my order!

If there are missing items in your order that were not communicated through our customer service before delivery, please contact our customer service immediately so that we can resolve the mistake.

Contact customer service here >> Contact

Do you have a shop?

Gentlemen of Sweden does not have its own physical store but there are many hairdressers and barbers who sell our products if you do not want to order from our online store.

You can find our retailers here >> Map

Do you have any discount codes?

We occasionally send out offers to those who subscribe to our newsletter. However, we never have “sales” or other discounts on our site. We reserve that for our retailers who you can find here >> Map

How do I order from you?

To order from us, use our webshop on this page, you will find all our products behind the following link >> shop.

Unfortunately, we cannot take any orders by phone as our agreement with our payment partner does not allow manual orders.

How do I exchange an item I ordered?

Unfortunately, we cannot handle exchanges. However, we can make a repurchase of the item, more information can be found under >> Repurchase and complaints

I made a wrong order!

If you accidentally placed a wrong order and we have not already shipped your order, please contact our customer service immediately and we will do our best to stop the order. If we have already shipped the order, we can of course help you with a repurchase.

For more information see >> Returns and complaints

How will my order be delivered?

We have agreements with Postnord, DB Schenker and DHL and at checkout you can choose the one that suits you and your region best. For further and more detailed information about deliveries, please take a closer look at our shipping page >> Shipping and delivery

How do I change the recipient after ordering?

Unfortunately, for security reasons, we cannot change recipients after an order has been placed.

However, we can cancel your order if it has not yet been shipped so that the order can be reissued to the correct recipient. Contact our customer service immediately for assistance >> Contact us

When will I receive my invoice?

Your invoice will be sent by email when your order leaves our warehouse.

When will I receive my order confirmation?

Your order confirmation will be sent to the email address you specify when placing the order within a few minutes of placing the order.

If you have not received an email within an hour, please check your spam folder and then contact our customer service for assistance.

What is your delivery time?

As a rule, we ship the same day or the day after the order, so when everything works properly, your package will arrive in 1-3 days.

Should there be anything that delays your order from our side, we will of course contact you immediately.

What payment options do you offer?

Our payment partner offers several different payment options, including invoice, card and bank transfer.

You can see all available options for you at the checkout.

Which countries do you supply to?

At present, we only deliver within Sweden.

Companies

How do you work with the environment and sustainability?

As gentlemen we have a great focus on the environmental impact we have in our long and short term work.
This means that we try to have environmental thinking in everything we do and we are constantly trying to find solutions for our Gentlemen of Sweden that affect our planet as little as possible.

To read more about how we and our suppliers work with the environment and sustainability see our sustainability page.

How do I become an affiliate of Gentlemen of Sweden?

If you want to become one of Gentlemen of Sweden’s affiliates, you can find all the information and application to become an affliate on our affiliates page.

How do I become a reseller of your products?

If you want to become a Gentlemen of Sweden retailer, you can find all the information you need on our corporate customers page.

How do I contact you?

See >> Contact for detailed information.

Purchase of products and services

If you represent a company that sells services and want to get in touch with us about this, the following applies:

In order to make a decision, we need an email from you to be sent to our customer service with information about your service, including at least the following information:

For services
– Description of the main purpose of the service
– Other benefits of using your service
– How the integration works
– How you secure our customers’ personal data
– How you use our customers’ personal data
– Estimated ROI of using your service
– Description of how a POC is usually carried out
– Contract duration
– List price of the service
– Reference customers
– Contact details

I have found an error on your site!

If you find something that doesn’t work on gentlemenofsweden.se or any other site that belongs to us, you can report it in our “Bug Hunter” program, for more information see our Bug Hunter page.

Can I get samples for my salon?

Apply to become a reseller via our reseller page(link), once you are approved as a reseller to us you can order a sample pack at cost price from us. If you choose to take our products and become a reseller, we will credit your sample pack.

What is your organization number?

556911-3219

Where can I find your terms and conditions?

You can find our updated terms and conditions behind the links at the bottom of the page or here;

>> Terms and conditions

>> Privacy policy

>> Returns and complaints

Who are you?

Gentlemen of Sweden® was founded back in 2012 with the aim of creating natural hair and beard products for men.

See >> About us for more information.