To save you the hassle of contacting and waiting for our customer service, you can find the answers to the most frequently asked questions below. If you cannot find the answer, you are of course welcome to contact our customer service.
Products and Quality
Satisfied Customer" guarantee
We do not have a “Satisfied Customer” guarantee, but should it be the case that you have purchased a faulty product from us, we would of course like you to contact us so that we can investigate what is wrong.
If that is the case, we ask you to contact our customer service to file a complaint about the product.
For more information see > Complaints>
How do I best use your products?
On our product pages you will find a video where our grand master barber and product developer describes how he intends the products to be used.
I am allergic, can I use your products?
Under Gentlemen of Sweden’s products you will find information about what they contain, should you be unsure, we recommend that you try to apply some of the product on, for example, the forearm
Someone has poked my Beard Butter Creme!
Since our Beard Butter Creme is a soft cream, it can sometimes look like someone has poked around in the jar if it has been dropped, hit, or similar during packaging or transport. This does not change the function of the cream. See the video below for an example.
What is the pH value of your products?
The pH value measures how acidic or alkaline a substance is, on a scale from 0 to 14. Hair and skin have a natural pH of around 4.5–5.5, which helps to protect against drying out and irritation. Gentlemen of Sweden’s products have been adapted to this to support the balance of the skin and hair. Our products with a slightly lower pH value (more acidic) help to close the hair cuticle and provide a smoother feel, while products with a slightly higher pH open the cuticle, which aids in styling and cleansing. Using products with the correct pH minimizes the risk of irritation and helps maintain a healthy scalp, skin, and hair.
Smooth Grooming Tonic – pH 5,5-6,5
Salty Texture Spray – pH 4,5-5,5
Natural Matte Paste – pH 5-6
Hair & Beard Shampoo – pH 5,5-6,5
Firm Hold Paste – pH 5,3-6,3
Boosting Body Wash – pH 4,5-5,5
Beard Butter Crème – pH 3-4
Curl Defining Creme – pH 3-4
UV protection
Gentlemen of Sweden products Firm Hold Paste, Smooth Grooming Tonic and Hair & Beard Shampoo contain a natural UV protection provided by Helianthus Annuus Seed Extract which is the technical word for sunflower seed extract. The extract both protects and repairs UV damage.
What does it mean that your products are vegan?
Gentlemen of Sweden’s vegan products do not contain any animal ingredients or by-products from the animal kingdom. They have also not been tested on animals.
The product is made without using substances that come from our animals, such as milk, honey, eggs, lanolin, beeswax or other ingredients of animal origin.
What does it mean for a product to be natural?
Natural means that a product contains few or no synthetic ingredients. Gentlemen of Sweden tries to use as few non-natural ingredients as possible and on all products you can see how much of the content is natural.
The fact that an ingredient is synthetic does not mean that it is necessarily bad, harmful or dangerous, it just means that it is not directly derived from nature.
What do your products contain?
Below all of our products in the store, you’ll find a section describing which ingredients are used. For further information about the ingredients used, see our dedicated page on the ingredients description.
What is the sustainability of your products?
Our products have a shelf life of at least 12 months after opening, provided that the packaging is not left open.
Where can I find your safety rules?
EU Cosmetics Regulation (1223/2009) only requires safety labeling if there are specific hazards or risks during normal use or foreseeable misuse, we have chosen not to state on our packaging that it is unsuitable to drink our shampoo or use Beard Butter Creme instead of butter for cooking.
Where is vegan beeswax?
As beeswax is not vegan, a vegan alternative has been developed that provides a similar effect to beeswax. In Gentlemen of Sweden’s products, the vegan alternative consists of the following 4 ingredients:
– Cera Microcristallina
– Hydrogenated Vegetable Oil
– Stearyl Stearate
– Stearic Acid
For more information please review >> ingrediens << page.
Are your products good?
We are of course a little biased when it comes to that particular question. But on the whole, hair, beard and skin care products are quite individual and of course not everything suits everyone so the best thing is to try some of our products and decide for yourself.
But to give a little background to our products developed by a grand master barber who has over 40 years of experience as a hairdresser and barber. All products have also been tested on several salons and lots of customers during the development phase before we ourselves were satisfied so it is quite likely that you also like the result.
Shipping and delivery
There are missing items in my order!
If there are missing items in your order that were not communicated through our customer service before delivery, please contact our customer service immediately so that we can resolve the mistake.
Contact customer service here >> Contact
How do I order from you?
To order from us, use our webshop on this page, you will find all our products behind the following link >> shop.
Unfortunately, we cannot take any orders by phone as our agreement with our payment partner does not allow manual orders.
How do I exchange an item I ordered?
Unfortunately, we cannot handle exchanges. However, we can make a repurchase of the item, more information can be found under >> Returns and complaints
How do your loyalty points work?
We offer our private customers points for all purchases, points earned give discounts on future purchases. For more information loyalty points see our information page. >> Link to
How will my order be delivered?
We have agreements with Postnord, DB Schenker, DHL and Bring at the checkout, you can choose what suits you and your region best. For further and more detailed information about deliveries, please take a closer look at our shipping page >> Shipping and delivery
Do you have a shop?
Gentlemen of Sweden does not have its own physical store but there are many hairdressers, barbers and online stores that sell our products if you do not want to order from our online store.
Do you have any discount codes?
We occasionally send out offers to those who subscribe to our newsletter. However, we never have “sales” or other discounts on our site.
How do I change the recipient after ordering?
Unfortunately, for security reasons, we cannot change the recipient after an order has been placed.
However, we can cancel your order if it has not yet been shipped so that the order can be placed again with the correct recipient.
Contact our customer service immediately for help >> Contact us
I made a wrong order!
If you accidentally placed a wrong order and we have not already shipped your order, please contact our customer service immediately and we will do our best to stop the order. If we have already shipped the order, we can of course help you with a repurchase.
For more information >> Returns and complaints
When will I receive my invoice?
Your invoice will be sent by email when your order leaves our warehouse.
When will I receive my order confirmation?
Your order confirmation will arrive at the email address you provide when ordering within a few minutes after the order is placed.
If you have not received an email within an hour, we ask you to check your spam folder and then contact our customer service for help.
How do I create an account with you?
To create an account with us, just click “Account” in the menu at the top of the page. Under “Register“, fill in your email and click the “Register ->” button. We will then send you an email with a link that you use to choose a personal password.
If you have not received an email within a few minutes, check your spam folder so it hasn’t ended up there.
What payment options do you offer?
Our payment partner offers several different payment options, including invoice, card and bank transfer.
You can see all available options for you at the checkout.
Which countries do you supply to?
At present, we only deliver within Sweden.
Gentlemen of Sweden
Do you comply with the General Product Safety Regulation (GPSR) and what does it mean for me?
Yes, we comply with the new GPSR regulation.
The GPSR is an EU regulation that ensures all products sold within the EU, both online and offline, meet high safety requirements. It tightens rules for traceability, risk management, and responsibility, especially for products sold via digital platforms.
For you as a customer, this means you can easily see on our products that they were genuinely produced by Gentlemen of Sweden AB.
We also mark all products with a batch number so that we can trace every product; it begins with SE- and is printed in black text on the lower part of our products.
We register and can trace B2B purchases for 10 years and consumer purchases for 3 years in the event a recall is needed. For further information on how we handle your data, please see our Integrity Policy.
Addionally:
Our products also comply with the Cosmetics Regulation (EC) No 1223/2009 and are registered in the European CPNP (Cosmetic Product Notification Portal) and the Swedish Medical Products Agency’s (Läkemedelsverket) database.
How do you work with the environment and sustainability?
As gentlemen we have a great focus on the environmental impact we have in our long and short term work.
This means that we try to have environmental thinking in everything we do and we are constantly trying to find solutions for our Gentlemen of Sweden that affect our planet as little as possible.
To read more about how we and our suppliers work with the environment and sustainability see our sustainability page.
How do I become an affiliate of Gentlemen of Sweden?
If you want to become one of Gentlemen of Sweden’s affiliates, you can find all the information and application to become an affliate on our affiliates page.
How do I become a reseller of your products?
If you want to become a Gentlemen of Sweden retailer, you can find all the information you need on our corporate customers page.
How do I contact you?
Se >> Kontakt för detaljerad information.
Purchase of products and services
If you represent a company that sells services and want to get in touch with us about this, the following applies:
In order to make a decision, we need an email from you to be sent to our customer service with information about your service, including at least the following information:
For services
– Description of the main purpose of the service
– Other benefits of using your service
– How the integration works
– How you secure our customers’ personal data
– How you use our customers’ personal data
– Estimated ROI of using your service
– Description of how a POC is usually carried out
– Contract duration
– List price of the service
– Reference customers
– Contact details
If the above information is not provided, your email will not be answered.
I have found an error on your site!
If you find something that doesn’t work on gentlemenofsweden.se or any other site that belongs to us, you can report it in our “Bug Hunter” program, for more information see our Bug Hunter page.
Can I get samples for my salon?
Apply to become a reseller via our reseller page(link), once you are approved as a reseller to us you can order a sample pack at cost price from us. If you choose to take our products and become a reseller, we will credit your sample pack.
What is your organization number?
556911-3219
Where can I find your terms and conditions?
Who are you?
Gentlemen of Sweden® was founded in 2012 with the aim of creating natural hair and beard products for men.
See >> About us for more information.
Can't find what you're looking for?
Ask your question to our AI Assistant below and get an immediate answer. It is still being fine-tuned, so if the answer doesn’t quite match your expectations, you are always welcome to contact our customer service directly via the form. We aim to respond within 24 hours, but often faster than that.
If you can’t find what you’re looking for, you’re always welcome to contact our customer service directly via the form. We aim to respond within 24 hours, but often faster than that.